Your preferred partner

Mérieux NutriSciences doesn't only provide analytical services. We partner with you to help you anticipate new challenges, protect your brand and guarantee a consistent level of food safety and quality worldwide. 

 

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Global quality system

We provide our customers with a global quality system relying on three pillars:

  • Quality technical support
  • Quality assurance
  • Quality control at local level

The technical support pillar enables customers to benefit from the knowledge and expertise of our teams, harmonized methods, validated processes, and regular and permanent training of Mérieux NutriSciences' teams.

The quality assurance pillar ensures that the various entities within the organization comply with the Mérieux NutriSciences quality policy and defines the quality system structure and procedures. Regular audits are performed on the system.

The final pillar, quality control at local level, ensures compliance with corporate quality standards, and strong links are maintained between technical support and quality assurance.

These three complementary structures form one of Mérieux NutriSciences’ strengths, as they ensure consistency across our worldwide network of laboratories.

In addition to our global quality system, we constantly strive to innovate and improve our operations through lean management, proficiency testing, etc.

Supplier code of ethics

Our company is committed to providing the highest level of ethical practices to customers, by ensuring that its suppliers’ policies comply with our own undertakings. We aim to build long-term relationships with our suppliers with a view to achieving mutual success. 

Customers first

A global Customer Excellence initiative has been launched in our group to achieve excellence and fulfill all your expectations in terms of:

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  • Responsiveness
  • Commitment
  • Reliability
  • Proactivity
  • Consistency
  • Solutions
  • Leadership 

To do so, we implement a continuous global process aiming at delivering excellence to our customers with:

  • Dedicated and highly skilled experts
  • Scientists available to resolve the most challenging issues
  • Regular partnership reviews to ensure continuous improvement
  • A clear organization for all situations: crises, emergencies, etc.