2017 Annual Customer Satisfaction Survey Results



In May 2017, our Annual Satisfaction Survey was sent to our clients to assess their perception regarding our level of service. The results are more than encouraging and will stimulate us to surpass ourselves.

  • 97% of the respondents qualify our Chemistry Testing Services as Excellent or Above Average.
  • 79% of the respondents qualify our Microbiology Testing Services as Excellent or Above Average.
  • 74% of the respondents qualify our Customer Care Team as Excellent or Above Average

As part of the Customer Excellence Program, putting the clients at the centre of our concern, we are definitely willing to improve these results for a better customers’ satisfaction.

August 1st, 2019
Company News , Local News
As part of our continued commitment to enhance our property and service, we will be undergoing renovations of our Perth laboratory during the month of August and will be scheduled for completion a...
July 11th, 2019
Acquisitions , Company News , Market News
We have recently acquired the Italian company EcamRicert and expanded our capabilities in environmental analyses and nanotechnologies.