2017 Annual Customer Satisfaction Survey Results
In May 2017, our Annual Satisfaction Survey was sent to our clients to assess their perception regarding our level of service. The results are more than encouraging and will stimulate us to surpass ourselves.
- 97% of the respondents qualify our Chemistry Testing Services as Excellent or Above Average.
- 79% of the respondents qualify our Microbiology Testing Services as Excellent or Above Average.
- 74% of the respondents qualify our Customer Care Team as Excellent or Above Average
As part of the Customer Excellence Program, putting the clients at the centre of our concern, we are definitely willing to improve these results for a better customers’ satisfaction.