US Customer Care

We are committed to providing our clients with accurate results, delivered on time, with professional service that adds value to our client businesses.

Providing our clients with the highest level of service is at the core of our company mission. Our highly trained service representatives understand your expectations, respond to your requests and take the initiative to find solutions to your problems. With dedicated support centers throughout North America, we are at your service, delivering professionalism and competency to our valued customers.

Mérieux NutriSciences Customer Care Support Center Frequently Asked Questions:

- How do I contact Mérieux NutriSciences Customer Care
To reach Mérieux NutriSciences Customer Care in the US and Canada, 7:00 AM EST – 7:00 PM you can call:
US Midwest Region: +1 312 938 5152 – Toll free +1 877 777 6375
US West Region: +1 209 549 7508  – Toll Free +1 877 331 0866
Canada – Markham, ONT: +1 905 479 5255
Canada – Burnaby, B.C.: +1 604 432 9311
Calls outside our normal business hours will be automatically routed to after-hours support service.

 

- Who do I call for laboratory operations questions?
The US based Mérieux NutriSciences Customer Care Support Centers can provide you with professional scientific service. Our enhanced Customer Care Support Centers are designed to provide greater flexibility to meet the growing needs of our clients.


- How do I order sample kits and supplies?
All Customer Care Support Centers are able to assist you with your sample kits, supplies and courier or shipping needs throughout the US.


- What if I call after hours and need a COA?
There are several ways to get support 24/7. All of our customer care support centers offer after hours support. Please call customer care and follow the prompt to be connected to our after hours service. They will ensure your call is addressed by the appropriate lab. Alternatively, you can track and analyze your information with unparalleled ease and convenience using myMXNS web portal – electronic Secured Testing & Audit Results. Or download our myMXNS app on your smart phone to get your results on the fly. The Mérieux NutriSciences Customer Care Support Centers can help you set up your account and customize it to fit your needs.


- Who do I call if I have an emergency after hours?
Although the Mérieux NutriSciences Customer Care Support Centers have extended hours of service, we understand that emergencies can happen at any hour. Calls outside our normal business hours will be automatically routed to after-hours support service.


- How do I contact Mérieux NutriSciences Technical Service groups: Auditing, Education, Consulting and Education?
Silliker Food Science Center, Crete, IL – Tel: +1 708 367 4699
Auditing, Consulting and Education Services, Chicago, IL– Tel: +1 312 938 5151


Contact us to request more information or to request a call on how our ISO 17025 accredited laboratories can support your food safety and quality programs.